A delivery receipt can notify you that your email message was delivered to the recipient’s mailbox. Whereas a read receipt tells you that your message has been opened by recipient.

To get the delivery/read receipt,

  1. Compose a message.
  2. On the Options tab, select “Request a Delivery Receipt”/ “Request a Read Receipt” in the Tracking group.
  3. Send the message.
  4. Once the email is delivered to/opened by the recipient, you will receive a delivery/read receipt.

Please note that the read receipt will not be received if:

  • In Outlook, the message recipient declined to send read receipt.
  • In Outlook, the message is previewed in the Reading Pane only.
  • The recipient’s email application (Lotus Notes, Student Unix Webmail, or GMail, etc.) does not support read receipt.