Most email scams begin with messages from external email systems. To enhance security for UM users and increase awareness of phishing email threats, an External Email Tag is added to emails received via UM’s internet-facing email gateways. This banner is prominently displayed at the top of each external email, helping you quickly identify emails originating […]
If you frequently use a removable drive that has been encrypted with BitLocker, you can choose to automatically unlock the drive when it is connected to your PC. Step 1: Connect the removable drive. This will activate the password prompt. Step 2: Enter your BitLocker password for the drive and click “More Options“. Step 3: Check […]
In today’s rapidly developing information technology era, protecting sensitive information and data has become increasingly important. ICTO is committed to improving information security and will further optimize user permissions and protection for removable devices to enhance security defenses and reduce the impact of information security incidents on the University. Device Encryption – Microsoft BitLocker Laptops […]
The BitLocker recovery key is important and you should keep the recovery key of each disk properly. If you forgot the recovery key, Please go to https://helpdesk.icto.um.edu.mo/ to fill out and submit the “Request BitLocker Recovery Key” request form. Please follow the steps so you can back up the Recovery Key in case you need […]
If you are unable to unlock a drive that has been encrypted by ICTO’s computer using BitLocker, you need to contact Help Desk and provide the “Key ID” in order to retrieve your BitLocker Recovery Key. With the BitLocker Recovery Key, you can unlock encrypted drives and perform recoveries. How to find Key ID? Step […]
Follow the steps below to encrypt a removable drive within a Windows operating system. Please make sure that you are using ICTO’s computer and using Campus Network. Step 1. Attach your removable drive to the computer. Step 2. When prompted to encrypt your removable drive, click Encrypt this drive using BitLocker Drive Encryption. [Note: If […]
Sometimes the Duo push did not prompt in time depending on different mobile phone settings, you may try to open the Duo Mobile app to approve or deny the login. Details about Duo push notification issues can be found in Duo knowledge base website.
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.