For browser-specific instruction on how to enable cookies, please access to this link. (https://help.duo.com/s/article/2189)
Can Duo’s “remember me” feature work if third-party cookies are blocked?
Read More →
Category: Two-Factor Authentication (2FA)
How do I remember 2FA login credential for 15 days in my devices?
Navigate to a page that requires 2FA (e.g. MyUM Portal) Authenticate with your UMPASS and password Before choosing an authentication method, check the box next to “Remember me for 15 days“ Proceed with you UMPASS login as usual by clicking “Send me a push ” or “Enter a Passcode“
What prevent 2FA “remember me” from working correctly?
The “remember me” option requires the use of browser cookies, so it may not work as expected in these circumstances, if you: Start using a different browser Start using a different computer or device Cleared your browser cookies Used private browsing mode Disabled browser cookies Don’t allow cookies to be saved in your browser
Why Safari browsers does not work for 2FA Remember My Device for 15 days?
Some users may not be able to choose the option to “remember me for 15 days” when using Safari. To enable option “remember me” in Safari: Go to Safari > Preferences. Click the Privacy tab. Disable the Block all cookies option. Safari 13.1 and later: You must also disable the Prevent cross-site tracking option.
How do I reset 2FA “remember me” on a browser when I no longer use?
If you enabled the “remember me” option on a browser and now you want to cancel the “remember me” option, you can delete cookie in your browser. Upon next login, you will be prompted to authenticate with Duo again. For browser-specific instructions on how to access and delete cookie, please see: Firefox Google Chrome Internet […]
How long does “remember me” option in 2FA last?
The “remember me” option lasts 15 days. Technically, it saves a cookie in your browser to track the time. This means you have to check the box again in any different browser and on each device you use. If your browser is set to clear temporary files when it is closed, this feature will not work.
What is the “remember me” in 2FA?
With the 2FA “Remember me” check box, it offers a “Remember me for 15 days” option. When check this box and after successfully login with 2FA, you are not required for secondary authentication again for 15 days by using the same browser. ** Do not use “remember me” on public or shared computers/devices** The “remember […]
2FA Introduction Video
Chinese: English
How do I reactivate 2FA service in my new mobile?
Read More →I did not receive Duo’s push notification asking me to approve or deny the login, what can I do?
Sometimes the Duo push did not prompt in time depending on different mobile phone settings, you may try to open the Duo Mobile app to approve or deny the login. Details about Duo push notification issues can be found in Duo knowledge base website.