Desktop
- Connect with UM Network and access to Campus Network Performance Test And Feedback Platform.
- Perform test for both Intranet and Internet.
- Capture the screenshots of your test result.
- Fill Report Form.
Provide the following information for further investigation.
(1) Building / Room No. Provide the accurate location of your network issue (2) Contact Number Provide contact number for follow up (3) Network Methods Select the network methods that you used when issue happened (4) Date & Time of Issues Occurred Provide both Date and time of issues Occurred (5) Platform Select the device(s) you used for the network connection (6) System OS Select the operation system(s) of the device(s) (7) What issues happen when you have a network outage occurs? Select the type(s) of issue(s) of your network performance issue (8) Problem Description Describe the issue and provide as much details as possible such as affected website URL, APP name, etc. (9) Attach Files Attach the network test result screenshots that are captured from STEP 3 Maximum file size: 5.00MB
Maximum file count: 3Click Submit Request button.
Mobile
- Connect with UM Network and access to Campus Network Performance Test System.
- Perform test for both Intranet and Internet.
- Capture the screenshots of your test result.
- Fill Report Form.Provide the following information for further investigation.
(1) Building / Room No. Provide the accurate location of your network issue (2) Contact Number Provide contact number for follow up (3) Network Methods Select the network methods that you used when issue happened (4) Date & Time of Issues Occurred Provide both Date and time of issues Occurred (5) Platform Select the device(s) you used for the network connection (6) System OS Select the operation system(s) of the device(s) (7) What issues happen when you have a network outage occurs? Select the type(s) of issue(s) of your network performance issue (8) Problem Description Describe the issue and provide as much details as possible such as affected website URL, APP name, etc. (9) Attach Files Attach the network test result screenshots that are captured from STEP 3 Maximum file size: 5.00MB
Maximum file count: 3Click Submit Request button.