How to approve / reject request in IT Service Management System?

Approver will receive email notification when the requests required departmental approval before it is submitted to ICTO. Open the email and find “Launch Approval Central” button at the bottom of the email, click to go to the Approval Central. Please login ICTO – IT Service Management System with your UMPASS account and password (For Staff […]

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How to submit a request in IT Service Management System?

To access ICTO – IT Service Management System, go to https://itservice.umac.mo and login with your UMPASS account and password (For Staff Use). Click “Browse” to view all the of available service requests. Click a category to view available requests in the panel below it. Select the request you want to submit from the Available Requests […]

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How to access to IT Service Management System?

To access ICTO – IT Service Management System, go to https://itservice.umac.mo and login with your UMPASS account and password (For Staff Use).   When you log into IT Service Management System, you will be taken to the “Service Request Console” page. This page provides an easy-to-use user interface to view and submit requests, track request […]

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How to track the request status in IT Service Management System?

To access ICTO – IT Service Management System, go to https://itservice.umac.mo and login with your UMPASS account and password (For Staff Use). All of your requests are shown on the right pane “My Requests”. Each request is displayed with Subject, Request ID, Submitted Date and Status. Click the record name or click “Details” to view […]

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