How to track the request status in IT Service Management System?

To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo and login with your UMPASS account and password (For Staff Use).

Click “Requests” and “My requests” to view your requests.  Each request is displayed with Reference Number, Subject and Status.

Status	Status Description
Waiting For Approval	The request has been submitted and is pending approval by your department approver.
Open / Waiting For Support	The request has been received and queued in the system.
In Progress / Pending	The request is in process of handling or pending.
Resolved	The request has been processed.
Closed	The request is closed and archived in system log.
Canceled	The request is canceled.

Click the request to view the detail.

Click Cancel if you choose to cancel the request.