Depending on the type of threat, your ESET program might clean, block, or quarantine one or multiple files, block access to a website, make changes to online communication settings. See below for a ‘Threat found’ notifications that you might see from your ESET product: This type of notification is displayed when your ESET product detects a […]
ESET provides a “Custom scan” to perform on-demand scanning. To trigger it, please try the following two methods: Method One: “Whole File System Scanning” Open your Windows ESET product and follow the instructions below. (P.S. It will take quite a long time to complete the whole system scanning.) Method Two: “Selected File Scanning” You can right […]
Your password may be stored in different locations or devices (i.e. Mobile devices WI-FI password). Before changing the password, we recommend you to identify the places where you may have your account and password stored. After changing the password, you should update the new password in your identified locations. Some common locations where are stored your […]
A students user ID consists of the first 7 characters of the Student’s ID. (e.g. ac12345). A staff user ID is a 5 to 15 English character/digit string starting with an English character. If you still forget your user ID, please contact ICTO Help Desk for further information.
When you choose a strong password which is intended to make it as difficult as possible for someone or some program to guess what your password is. However, it is easy enough for you to remember without writing it down. Tips for creating a strong password: The password’s length is 9 – 30 characters. Include punctuation marks […]
According to the Acceptable Use Policy on ICTO Computing Facilities Campus Network and Internet and Guidelines for User Account and Password. Your password shall be changed every 90 days or two-factor authentication shall be enabled for protection.