The “remember me” option lasts 15 days. Technically, it saves a cookie in your browser to track the time. This means you have to check the box again in any different browser and on each device you use. If your browser is set to clear temporary files when it is closed, this feature will not work.
With the 2FA “Remember me” check box, it offers a “Remember me for 15 days” option. When check this box and after successfully login with 2FA, you are not required for secondary authentication again for 15 days by using the same browser. ** Do not use “remember me” on public or shared computers/devices** The “remember […]
Sometimes the Duo push did not prompt in time depending on different mobile phone settings, you may try to open the Duo Mobile app to approve or deny the login. Details about Duo push notification issues can be found in Duo knowledge base website.
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.
You can register as many devices as you need. We recommend you to register at least two devices for backup purpose. You can register another device via your self-service page. For more information to manage your 2FA device, you can refer to “2FA Service User Guide”.
If you cannot download the Duo Mobile from Google Play Store, you can download Duo Mobile APK. For more information, please visit “Does Duo Mobile work in China?”
You should tap “Deny” to reject and protect your account . If necessary, you need to change your account password immediately for security reasons.
Please check the internet access if you cannot receive push notification. As some phones may have difficulty determining whether to use WiFi or cellular data, you can turn off one of the connection to resolve it. You can choose to use “Passcode” if you have any problem in using “Push” notification. Another is about Google […]