After completion of each request, you will receive an email notification and you can provide feedback to us about your experience. Click on the star to begin. You can further provide your comment.
Approver will receive email notification when the requests required departmental approval before it is submitted to ICTO. Approver can click “Approve” or “Decline” button in the email, login with UMPASS account and password to directly approve / reject the request. Alternatively, approver can login ICTO – IT Service Management System (https://helpdesk.icto.um.edu.mo), select “Requests”, then select […]
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo/ and login with your UMPASS account and password (For Staff Use). Select the category to view available request forms. Select the request you want to submit. Fill in the necessary information, click “Create” to send the request.
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo/ and login with your UMPASS account and password (For Staff Use). Select the category to view available request forms. Click “Requests” and “My requests” to view your requests.
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Requests” and “My requests” to view your requests. Each request is displayed with Reference Number, Subject and Status. Status Status Description Waiting For Approval The request has been submitted and is pending […]