How to approve / reject request in IT Service Management System?

Approver will receive email notification when the requests required departmental approval before it is submitted to ICTO.

Approver can click “Approve” or “Decline” button in the email, login with UMPASS account and password to directly approve / reject the request.

Alternatively, approver can login ICTO – IT Service Management System (https://helpdesk.icto.um.edu.mo), select “Requests”, then select “Approvals” to view the request(s) that is/are waiting for approval.

Select the request to view request detail and click “Approve” or “Decline”.