Introduction Video Procedure of Applying 2FA ➡ Guideline ➡ FAQ 2FA Authentication Methods After login, it will check for a Duo Push. Open Duo Mobile app to “Approve” the authentication. (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit passcode. During 2FA […]
Download and install UM App and Duo Mobile Android iOS UM App For Android users without Google Play, you can install the Android APK file Duo Mobile For Android users without Google Play, you can install the Android APK file 1. Start to apply 2FA through UM App 2. Set up for Duo 2FA […]
For browser-specific instruction on how to enable cookies, please access to this link. (https://help.duo.com/s/article/2189)
If you encounter below situations, please follow this guideline to try reconfigure DUO 2FA: – Changed your 2FA phone device – DUO Mobile shows “Account disabled” – DUO Mobile shows “Reconnect your account” – Other DUO Mobile errors
Sometimes the Duo push did not prompt in time depending on different mobile phone settings, you may try to open the Duo Mobile app to approve or deny the login. Details about Duo push notification issues can be found in Duo knowledge base website.
If you have changed your 2FA phone device, please follow below steps to configure DUO 2FA for your new phone.
If you lost your 2FA phone device, please follow below steps to get 2FA bypass code for temporary login. 1. Go to https://recovery.account.icto.um.edu.mo and click your role. 2. Enter your UMPASS ID, Date of birth, and Last 4 characters of ID/Passport Number. Then click “Verify“. 3. Select “Get 2FA Passcode” and click “Next“. 4. Input […]
We suggest you to register a second device for the backup purpose. (See “2FA Service User Guide” for details). We offered two authentication methods with “Duo Mobile” app. “Duo Push” will require you to have internet access and only use a small amount of internet data traffic. Instead, you can use the “Passcode” (one-time) which […]
You can register as many devices as you need. We recommend you to register at least two devices for backup purpose. You can register another device via your self-service page. For more information to manage your 2FA device, you can refer to “2FA Service User Guide”.
If you cannot download the Duo Mobile from Google Play Store, you can download Duo Mobile APK. For more information, please visit “Does Duo Mobile work in China?”