Introduction Video Procedure of Applying 2FA ➡ Guideline ➡ FAQ 2FA Authentication Methods After login, it will check for a Duo Push. Open Duo Mobile app to “approve” the authentication. (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit passcode. During 2FA […]
Category: Two-Factor Authentication (2FA)
How to apply 2FA (Two-Factor Authentication) in UM App?
Download and install UM App and Duo Mobile Android iOS UM App For Android users without Google Play, you can install the Android APK file Duo Mobile For Android users without Google Play, you can install the Android APK file 1. Start to apply 2FA through UM App 2. Set up for Duo 2FA […]
Can Duo’s “remember me” feature work if third-party cookies are blocked?
For browser-specific instruction on how to enable cookies, please access to this link. (https://help.duo.com/s/article/2189)
How do I reactivate 2FA service in my new mobile?
Read More →I did not receive Duo’s push notification asking me to approve or deny the login, what can I do?
Sometimes the Duo push did not prompt in time depending on different mobile phone settings, you may try to open the Duo Mobile app to approve or deny the login. Details about Duo push notification issues can be found in Duo knowledge base website.
What should I do if I change my 2FA registered phone?
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.
What should I do if I lost my 2FA registered phone?
Please refer to “2FA Changed & Lost Device Guide” in the user manual for more details.
What should I do if I plan to travel oversea and want to use 2FA service?
We suggest you to register a second device for the backup purpose. (See “2FA Service User Guide” for details). We offered two authentication methods with “Duo Mobile” app. “Duo Push” will require you to have internet access and only use a small amount of internet data traffic. Instead, you can use the “Passcode” (one-time) which […]
How many devices can be enrolled for 2FA service?
You can register as many devices as you need. We recommend you to register at least two devices for backup purpose. You can register another device via your self-service page. For more information to manage your 2FA device, you can refer to “2FA Service User Guide”.
What should I do if I cannot access Google Play Store in China for 2FA service?
If you cannot download the Duo Mobile from Google Play Store, you can download Duo Mobile APK. For more information, please visit “Does Duo Mobile work in China?”