Quick Guide of Two-Factor Authentication (2FA)

Introduction Video Procedure of Applying 2FA ➡ Guideline ➡ FAQ 2FA Authentication Methods After login, it will check for a Duo Push.  Open Duo Mobile app to “approve” the authentication.       (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit passcode. During 2FA […]

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How to apply 2FA (Two-Factor Authentication) in UM App?

Download and install UM App and Duo Mobile Android iOS UM App For Android users without Google Play, you can install the Android APK file    Duo Mobile For Android users without Google Play, you can install the Android APK file 1. Start to apply 2FA through UM App 2. Set up for Duo 2FA […]

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What should I do if I plan to travel oversea and want to use 2FA service?

We suggest you to register a second device for the backup purpose. (See “2FA Service User Guide” for details). We offered two authentication methods with “Duo Mobile” app. “Duo Push” will require you to have internet access and only use a small amount of internet data traffic. Instead, you can use the “Passcode” (one-time) which […]

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How many devices can be enrolled for 2FA service?

You can register as many devices as you need. We recommend you to register at least two devices for backup purpose. You can register another device via your self-service page. For more information to manage your 2FA device, you can refer to “2FA Service User Guide”.

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