How to reset your voicemail password?

Access to Voicemail Web Portal in your browser; Login with your UMPASS account; Click the “Setting” button in the menu bar; In the Messaging Assistant, from the “Passwords” menu, select “Change PIN“; On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9; Select “Save“.

Read More

Can I set a personal ring tone on the IP Phone?

Each IP Phone provides 29 different ring patterns to choose from. Press [Settings] button > [User Preferences] > [Rings]. Choose a phone line or the default ring setting. Choose a ring tone to play a sample of it. Press [Select] and [Save] softkey button to set the ring tone.

Read More

How can I apply for an IP Phone?

Each full-time staff will be provided with an IP Phone. IP Phone for part time staff will be provided upon request. Upon request, research assistants, graduate assistants and student trainees etc. can be provided an IP Phone for share use. Department should submit the request for IP phone along with the request for computer account […]

Read More

How can I apply for an eFax account?

eFax account is available to the departmental use only and each department can apply one or more eFax extensions for official purpose. Please send your request to icto.helpdesk@um.edu.mo for application.

Read More

How long is my faxes kept?

Incoming fax received by the eFax system will be mailed to the designated user(s)’ email account(s) automatically, All faxes stored in the system will be archived after 90 days. All archived fax will be deleted after 1 year. You are advised to keep the faxes in your email account if they are required to be kept […]

Read More

How to activate call forwarding on the IP Phone?

To forward all calls to another number when you are out of office: Press the [CFwdALL] soft-key button. Enter the number you want all calls to be forwarded to. Notes: a. To forward to another extension, you just need to enter the 4-digits extension number. Example: 8888 b. To forward to external number (e.g. mobile […]

Read More