How to make IDD Call from your extension?

Dial prefix “6” +”00” + Country Code + Telephone Number +”#” on your IP Phone. System will prompt you for entering the passcode. After entering the passcode, press “#” for the system to verify the passcode.*If you feel the system prompts too quickly for passcode before you finish dialing the telephone number, you may perform […]

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How to reset your voicemail password?

Access to Voicemail Web Portal in your browser; Login with your UMPASS account; Click the “Setting” button in the menu bar; In the Messaging Assistant, from the “Passwords” menu, select “Change PIN“; On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9; Select “Save“.

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Can I set a personal ring tone on the IP Phone?

Each IP Phone provides 29 different ring patterns to choose from. Press [Settings] button > [User Preferences] > [Rings]. Choose a phone line or the default ring setting. Choose a ring tone to play a sample of it. Press [Select] and [Save] softkey button to set the ring tone.

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How can I apply for an IP Phone?

Each full-time staff will be provided with an IP Phone. IP Phone for part time staff will be provided upon request. Upon request, research assistants, graduate assistants and student trainees etc. can be provided an IP Phone for share use. Department should submit the request for IP phone along with the request for computer account […]

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How can I apply for an eFax account?

eFax account is available to the departmental use only and each department can apply one or more eFax extensions for official purpose. Please send your request to icto.helpdesk@um.edu.mo for application.

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How long is my faxes kept?

Incoming fax received by the eFax system will be mailed to the designated user(s)’ email account(s) automatically, All faxes stored in the system will be archived after 90 days. All archived fax will be deleted after 1 year. You are advised to keep the faxes in your email account if they are required to be kept […]

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