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You are here: /Communication & Collaboration /

Category: Communication & Collaboration

  • Conferencing(14)

  • eFax(4)

  • IP Phone(41)

  • Jabber (Unified Client)(31)

  • UM URL Shortener(4)

  • Voicemail(6)

Can I modify the ringtone of Jabber?

Yes, it is possibility to modify the ringtone. Select File > Options. The Options window opens. Select the Sounds and Alerts tab. Select the ringtone from the drop-down list.

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Can I chat with more than one person at the same time with Jabber client?

Yes, group chat is a function that is available in Jabber. To add someone to an existing chat: Click on the “Add participants” icon on the bottom-right of the chat window. Type the name of the contact that you wish to add and click “Add”. To start a new group chat: Select the required available […]

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Any unsupported features when using the Jabber Solution via remote access outside the campus?

Yes, please read the following policies for using the Jabber Solution out of campus network (Off campus softphone): Hotline is only available in the campus network. Multiple endpoints can share a line but in-call features (like hold/resume) only work on the first endpoint that answers when using the Jabber application out of campus network. Only […]

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How do I make a voice conference call via Jabber client?

During the call: Click the “More” button Choose “Conference” to make a voice conference call

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How do I make a video call via Jabber client?

Click “Start my video” button to initiate a video call during the call.

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How do I make a call via outlook client?

Try to find someone and click the phone call button in Outlook client

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How do I forward the calls via Jabber client?

You can set your call forward function by click -> “Forward calls to” ->” New number…”  

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Can I make or accept the call via desktop Jabber client but answer the call from my IP phone?

Yes. To do this, you may change your jabber to use your phone for calls (deskphone mode) as below capture (it’s already the default setting). After that, you can answer the call from your IP phone when make or accept the call via desktop Jabber client, but please be noted that you cannot change this […]

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Can I answer the call from my wire or wireless headset on desktop Jabber client?

Yes. To do this, please verify if your headset is paired with your Jabber client first. For Windows: In the Jabber client, select File > Options > Audio. Click to select your preferred device. For Mac: Select Jabber > Preferences > Audio/Video. After the device is recognized, select the desired device from the list. Next, […]

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How do I access my voicemail via Jabber client?

Click on the “Voice Message” tab at the left menu to manage (play/forward/delete) your voice mail.

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