[Note: You can join meeting through Microsoft Outlook Calendar or join through the meeting link directly.]
How to Create / Schedule a Teams Meeting in Outlook?
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Category: Communication & Collaboration
Conferencing(6)
eFax(4)
IP Phone(41)
Jabber (Unified Client)(31)
UM URL Shortener(4)
Voicemail(6)
How to record meeting in Microsoft Teams?
1. Start Teams meeting. 2. In your meeting controls, select More actions > Record and transcribe > Start recording. 1. In the meeting controls, select More actions > Record and transcribe. 2. Select Stop recording to stop the recording. [Note: Meeting recordings are saved in your OneDrive.] 1. Go to https://onedrive.live.com/login/ 2. Input your email address and click Next. 3. It will redirect to […]
How to download and install Microsoft Teams?
[Note: Microsoft Teams Client (Windows) will be deployed in ICTO’s computers. If you fail to install Teams client or cannot see the Microsoft Teams icon on your desktop, please install Teams Client (web) version through Google Chrome.] 1. If you want to manually download, please go to Microsoft Teams Download Page and click Download Teams. […]
How to sign in Microsoft Teams?
1. Click Microsoft Teams Client on your desktop. 2. Click the Sign in Button. 3. Input your email address and click Next. 4. It will redirect to UMPASS authentication page. Please enter your UMPASS account name and password.
How to send a Local Fax and International Fax with an eFax Thin Client?
Local Fax Click “New Fax” in “Fax” menu. In the “Basic Information” tag, input a fax number in “Fax No.” field. Click “Upload” to attach the document to the “Attachments” field. International Fax For international Fax, IDD code is required. Please add “,,” and the IDD authorization code after the fax number. The format is […]
How to forward calls to Voicemail when line is busy or there is no answer?
To set up your phone to forward busy/no answer calls to voicemail, perform the following procedure: Log in to IP Phone Self-Care Portal Open a web browser on your computer, access IP Phone Self‐Care Portal. Login using your UMPASS Username and password. Click the Sign In button. Setup Call Forwarding Click the Phones tab. In […]
Where can I see group chat history in Jabber?
No ad-hoc group chat history is saved automatically (the same as one-to-one chat history). Like saving one-to-one chat history, you have to manually save the chat session into a HTML file yourself. Please refer to “Can I save my chat in Jabber?” for further information.
The calls drop after several seconds / minutes. What could be wrong?
This problem can occur when you or the person you called are lost the wireless network connection or switching between networks (e.g. from Wi-Fi network to mobile data network). For better experience, you may avoid unnecessary movement and stay in a place where can provide a strong wireless network connection during the calls, or using […]
Why my Jabber for Android always disconnect during standby mode?
Some android phones have installed the battery saver application to extract maximum performance from battery. Please watch out for power saver apps / mode on your device to fix the issue, you may add Jabber in the white list of the power saver apps / mode. This will also explain why you encounter the similar […]
I was on a call and the person I called could not hear my audio for a few seconds. What could be wrong?
This problem can occur when you or the person you called are roaming between different locations on the campus within Wi-Fi network. Audio should return to normal within a few seconds. For better experience, you may avoid unnecessary movement and stay in a place where can provide a strong wireless network connection, or using mobile […]