1. Go to https://recovery.account.icto.um.edu.mo and click your role.
2. Enter your UMPASS ID, Date of birth, and Last 4 characters of ID/Passport Number. Then click “Verify“.
3. Select “Get 2FA Passcode” and click “Next“.
4. Input your “UMPASS password” and click “Next“.
5. Copy or remember your 2FA Passcode for recovery and go to the next step.
6. During UMPASS login and when it prompts for checking 2FA, click “Other options“.
7. Click “Bypass code” and input the 2FA Passcode you get in Step 5 for login.
When you have a new phone device, please follow this guideline to reconfigure 2FA on your new device.