What can I do if I forgot my user account password?

If you have a valid Macau phone number or a secondary e-mail registered in SI system, you can recovery your account at https://recovery.account.icto.um.edu.mo/. Please follow below steps:

1. For security reasons, self service recovery is now restricted to Macau SAR and UM Campus network. If you are out of Macau, please contact ICTO Help Desk for account recovery.
2. Enter your user ID (first 7 characters of student ID) , date of birth and the last four characters of you ID/Passport number for verifying your identity.
3. Choose “Reset Password” and click “Next.
4. Choose SMS or E-mail to receive a verification code. Enter your contact number or e-mail and the verification code you received.
5. After all the checking passed, you can reset your password. Recommend to read the tips first for choosing a secure password.
6. After resetting the password, you should update the new password in your identified locations. (i.e. Mobile devices WI-FI password)

If there is no valid contact registered in the SI system, please contact ICTO Help Desk for account recovery.

For regular staff, if you have a valid Macau phone number registered in our HR system, you can recovery your account at https://recovery.account.icto.um.edu.mo/. Please follow below steps:

1. For security reasons, self service recovery is now restricted to Macau SAR and UM Campus network. If you are out of Macau, please send an email to icto.helpdesk@um.edu.mo with User ID and last 4 characters of ID/ passport number for account recovery.  (Tel : 8822 8600)
2. Enter your user ID, date of birth and staff number for verifying your identity.
3. Choose “Reset Password” and click “Next.
4. Enter your contact number and the verification code you received.
5. After all the checking passed, you can reset your password. Recommend to read the tips first for choosing a secure password.
6. After resetting the password, you should update the new password in your identified locations. (i.e. Mobile devices WI-FI password)

If you encounter problem in recovering your password, please send an email to icto.helpdesk@um.edu.mo with User ID and last 4 characters of ID/ passport number for account recovery.  (Tel : 8822 8600)

Please go to https://ado.um.edu.mo/forgot-login-id-or-password/ and choose “Reset ID/Password” in the form.

Should you have any queries, please feel free to contact ADO at (853)8822 4244, or email to ado@um.edu.mo.