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To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use).

Click “My Activity” to view all of your requests. Each request is displayed with Subject, Request ID, Submitted Date and Status.

Click the request to view the detail.  Request current status is displayed on top.

 

StatusStatus Description
DraftThe request has been created but has not been submitted yet.
Waiting ApprovalThe request has been submitted and is pending approval. A request goes into Initiated status after the request has been approved.
InitiatedThe request has been received and queued in the system.
In ProgressThe request is in process of handling.
CompletedThe request has been processed.
ClosedThe request is closed and archived in system log.

Click Cancel if you choose to cancel the request.

Click Request Again if you want to create a new request from the current request.