After completion of each request, you can provide feedback to us about your experience. To give rating on your experience, login ICTO – IT Service Management System https://itservice.um.edu.mo with your UMPASS account and password (For Staff Use). Click “My Activity” to view your requests. Select the completed request that you want to give rating. Click […]
Approver will receive email notification when the requests required departmental approval before it is submitted to ICTO. To approve request, please login ICTO – IT Service Management System (https://itservice.um.edu.mo/) with your UMPASS account and password (For Staff Use). In My Activity, select the request to view request detail and to Approve or Reject the request. […]
To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Browse categories” to view all available service categories. Click a category to view available requests. Select the request you want to submit. Fill in the necessary information, click “Submit Request” to send […]
To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Browse categories” to view all service categories. Click a category to view available requests. Click “My Activity” to view your requests. Your current active requests are listed in “Active events” and past […]
To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “My Activity” to view all of your requests. Each request is displayed with Subject, Request ID, Submitted Date and Status. Click the request to view the detail. Request current status is displayed […]