What is phishing email?

Phishing is an Internet scam where scam artists send official-looking emails to people, attempting to fool them into disclosing their personal information. Phishing email will typically direct the user to visit a website where they are asked to update personal information, such as a password, credit card, identity card, or bank account numbers.

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how do I know what is in my personal quarantine?

You will receive a User Digest email if messages have been placed into your personal Quarantine since the last Digest was sent. You can also log on to the Web Portal any time for checking it. URL of Email Quarantine Web Portal for Staff: https://umsegm.um.edu.mo/ URL of Email Quarantine Web Portal for UM@Connect Student: https://security.microsoft.com/quarantine

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What is User Digest?

You will receive an email notification, called “User Digest” in your mailbox if an email addressed to you were quarantined. The User Digest provides you with a list of the suspected emails that addressed to you or the email group that you belong to. It is generated and sent every day at 8:00 PM. If […]

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How do I access the quarantine to manage the quarantined emails?

For Staff: You can select the Manage My Account link in your User Digest or navigate to https://umsegm.um.edu.mo/ , and sign in with your UMPASS User ID and Password. For Student (Using UM@Connect Email Service): You can access https://security.microsoft.com/quarantine and sign in with your UMPASS UserID and password.

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How do I delegate the User Digest?

You can delegate the management of your User Digest or your email group User Digest to another user. For example, a department secretary could manage the User Digest for his / her head or department email group. To do this, you may send an email to ICTO Help Desk (icto.helpdesk@um.edu.mo) with justification. Note: An Email […]

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For staff, why can’t I access the links in User Digest via Internet?

For security reasons, the links in User Digest are only accessible when using campus network. If you need to access the links off campus, please connect your computer to the UM campus network by using SSL-VPN client. For details, please visit https://icto.umac.mo/network/ssl-vpn/. Once your computer is connected to UM Network, you can release or manage […]

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Why can’t I receive the email after clicking the release link in Staff Secure Email Gateway?

It may due to: The email had been deleted from your quarantine; The email had been released before; You have clicked the release link via off campus network, please refer to the FAQ https://faq.icto.um.edu.mo/why-cant-i-access-the-links-in-user-digest-via-internet/. The email is moved to [Junk Email] folder after inspected by ESET Endpoint Security as Second-level Protection, you may try to […]

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