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How to change your HCL Notes Password and HCL Notes Internet Password?

HCL Notes Client with UMPASS login prompt Existing UMPASS users can change the password from the ICTO Account Information Page: https://account.icto.um.edu.mo. For detailed steps, please refer to https://faq.icto.um.edu.mo/how-can-i-change-or-reset-my-user-account-password/. HCL/Lotus Notes Client with legacy login prompt Starting from June 2025, UMPASS will be progressively enforced as the unified login method for HCL Notes. If you are […]

How to change your Lotus Notes Password and Lotus Notes Internet Password?

Lotus Notes has been officially renamed to HCL Notes. For matters related to changing passwords, please refer to How to change your HCL Notes Password and HCL Notes Internet Password?

How to delete saved UMPASS credentials in Windows Credential Manager?

From start menu, type Credential Manager in the search bar and select Credential Manager. Switch to the Windows Credentials tab. You will find a list of stored credentials (For example:\\studprint or \\staffprint). Expand each entry by clicking on the arrow to see the details. Once you find your UMPASS ID, click on the entry and […]

How to activate student’s UMPASS account?

Every student of the university has an UMPASS account for accessing services in campus. Students must activate their UMPASS account before accessing any services that requires authentication. For the new incoming students, they will get their User ID and receive the activation code from Registry or Graduate School. After students get their activation codes, they […]

How can I change or reset my user account password?

Before changing the password, kindly read “What I need to do before and after changing my user account password?” to find the locations that your current password stored. For changing UMPASS password, please follow the below steps: Visit ICTO Account Information Page (https://account.icto.um.edu.mo) and click “Changing your password”. Login with your UMPASS account. You might refer to […]

How do I open an account in HPCC?

Academic staff can apply account. Students and Research Assistant can apply account with the approval of their supervisor and the description of the research project. Submit the request through the IT Service Management System: HPCC Account Request

What can I do if I forgot my user account password?

If you have a valid Macau phone number or a secondary e-mail registered in SI system, you can recovery your account at https://recovery.account.icto.um.edu.mo/. Please follow below steps: For security reasons, self service recovery is now restricted to Macau SAR and UM Campus network. If you are out of Macau, please contact ICTO Help Desk for […]

What I need to do before and after changing my user account password?

Your password may be stored in different locations or devices (i.e. Mobile devices WI-FI password). Before changing the password, we recommend you to identify the places where you may have your account and password stored. After changing the password, you should update the new password in your identified locations. Some common locations where are stored your […]

What can I do if I forgot my user ID?

A students user ID consists of the first 7 characters of the Student’s ID. (e.g. ac12345). A staff user ID is a 5 to 15 English character/digit string starting with an English character. If you still forget your user ID, please contact ICTO Help Desk for further information.

How to choose a strong password?

When you choose a strong password which is intended to make it as difficult as possible for someone or some program to guess what your password is. However, it is easy enough for you to remember without writing it down. Tips for creating a strong password: The password’s length is 9 – 30 characters. Include punctuation marks […]