To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Browse categories” to view all available service categories. Click a category to view available requests. Select the request you want to submit. Fill in the necessary information, click “Submit Request” to send […]
To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Browse categories” to view all service categories. Click a category to view available requests. Click “My Activity” to view your requests. Your current active requests are listed in “Active events” and past […]
To access ICTO – IT Service Management System, go to https://itservice.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “My Activity” to view all of your requests. Each request is displayed with Subject, Request ID, Submitted Date and Status. Click the request to view the detail. Request current status is displayed […]
If you have a valid Macau phone number or a secondary e-mail registered in SI system, you can recovery your account at https://recovery.account.icto.um.edu.mo/. Please follow below steps: Enter your user ID (first 7 characters of student ID) , date of birth and the last four characters of you ID/Passport number for verifying your identity. Choose […]
A students user ID consists of the first 7 characters of the Student’s ID. (e.g. ac12345). A staff user ID is a 5 to 15 English character/digit string starting with an English character. If you still forget your user ID, please contact ICTO Help Desk for further information.