ICTO Help Desk provides general technical support for all UM students and staff on the use of IT facilities and services. Location: Room 2085, 2/F, Central Teaching Building (E5) Map: Click here Telephone: 8822 8600 Email: icto.helpdesk@um.edu.mo IT Service Management System: (For Staff) https://helpdesk.icto.um.edu.mo/ Service Hours: Monday to Friday 8:00am to 8:00pm Saturday 8:00am to […]
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo/ and login with your UMPASS account and password (For Staff Use). Select the category to view available request forms. Select the request you want to submit. Fill in the necessary information, click “Create” to send the request.
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo/ and login with your UMPASS account and password (For Staff Use). Select the category to view available request forms. Click “Requests” and “My requests” to view your requests.
To access ICTO – IT Service Management System, go to https://helpdesk.icto.um.edu.mo and login with your UMPASS account and password (For Staff Use). Click “Requests” and “My requests” to view your requests. Each request is displayed with Reference Number, Subject and Status. Status Status Description Waiting For Approval The request has been submitted and is pending […]
If you have a valid Macau phone number or a secondary e-mail registered in SI system, you can recovery your account at https://recovery.account.icto.um.edu.mo/. Please follow below steps: For security reasons, self service recovery is now restricted to Macau SAR and UM Campus network. If you are out of Macau, please contact ICTO Help Desk for […]
A students user ID consists of the first 7 characters of the Student’s ID. (e.g. ac12345). A staff user ID is a 5 to 15 English character/digit string starting with an English character. If you still forget your user ID, please contact ICTO Help Desk for further information.