ICTO - FAQ » Information Security » Two-Factor Authentication (2FA) » How do I reactivate 2FA service in my new mobile?

How do I reactivate 2FA service in my new mobile?

Print

+-Step 1 : Get 2FA Recovery Passcode

1. Go to https://recovery.account.icto.um.edu.mo and click your role.

2. Enter your UMPASS ID, Date of birth, and Last 4 characters of ID/Passport Number. Then click “Verify“.

3. Select “Get 2FA Passcode” and click “Next“.

4. Input your “UMPASS password” and click “Next“.

5. Copy or remember your 2FA Passcode for recovery and go to the next step.


+-Step 2: Add new Mobile Device

On Campus

1. Go to https://2fa.um.edu.mo/ and use your UMPASS account to log in.

2. Click “Add a new device“.

3. Click “Enter a Passcode“, and enter your 9-digit Recovery Passcode to authenticate.

4. Choose “Tablet” for your new mobile.

5. Choose the type for either “iOS” or “Android” and then click “Continue“.

6. Click “I have Duo Mobile installed“.

7. Download and install the app “Duo Mobile” on your device:

8. To activate Duo on your device, open the Duo Mobile app on your mobile device, tap the “+” button, and use your mobile device to scan the QR code on the computer screen. Give the new name to complete adding it to Duo Mobile.
[Note: If you are prompted to allow Duo Mobile permission to take pictures and record video, please allow it.]

9. On your computer, click “Continue to Login” to go to the next step.

10. Choose the device you added just now and you can choose either authentication method:

  • Send me a Push (Recommended): Choosing this option will cause your mobile device to send you a notification. Open this notification when it appears and choose “Approve” to do authentication.
  • Enter a Passcode (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit code which you can enter by selecting “Enter a Passcode” to do authentication.

11. After pressing “Send me a Push“, please approve it on your mobile device or you can tap “Enter a Passcode” and enter the 6-digit code of the DUO MOBILE App on your mobile device for authentication.

Once the steps above are complete, You are all set!

Off Campus

1. Sign in any IT system (e.g https://myum.um.edu.mo/).


2. Click “Settings” and click “Add a new device“.

3. Please choose “Enter a Passcode”, and enter your 9-digit Recovery Passcode to authenticate.

4. Choose “Tablet” for your new mobile.

5. Choose your device type “iOS” or “Android” and then click “Continue“.

6. Click “I have Duo Mobile“.

7. Download and install the app “Duo Mobile” on your device:

8. Open Duo Mobile app and scan the QR code, then click “Continue“.

9. Choose the device you added just now and click “Continue to Login“.

10. Choose either authentication method:

  • Send me a Push (Recommended): Choosing this option will cause your mobile device to send you a notification. Open this notification when it appears and choose “Approve” to do authentication.
  • Enter a Passcode (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit code which you can enter by selecting “Enter a Passcode” to do authentication.

11. After pressing “Send me a Push“, please approve it on your mobile device or you can tap “Enter a Passcode” and enter the 6-digit code of the DUO MOBILE App on your mobile device for authentication.

Once the steps above are complete, You are all set!

+-Optional: Remove old Mobile Device

On Campus


1. Go to https://2fa.um.edu.mo/ and login your UMPASS account with your computer.

2. Click “My Settings & Devices“.

3. Choose your authentication device and choose either authentication method:

  • Send me a Push (Recommended): Choosing this option will cause your mobile device to send you a notification. Open this notification when it appears and choose “Approve” to do authentication.
  • Enter a Passcode (For devices without Google service or no Internet access): Go to the Duo Mobile app, it will display a 6-digit code which you can enter by selecting “Enter a Passcode” to do authentication.


4. After pressing “Send me a Push“, please approve it on your mobile device or you can tap “Enter a Passcode” and enter the 6-digit number of the DUO MOBILE App on your mobile device for authentication.

5. Click the “Device Options“.

6. Click the trash icon.

7. Click “Remove” to remove the old device.

Off Campus


1. Sign in any IT system (e.g https://myum.um.edu.mo/).


2. Click “Settings” and click “My Settings & Devices“.

3. Please choose “Send Me a Push” or “Enter a Passcode” to authenticate.

4. Click the Device Options of the device you want to remove.

5. Click “Delete Device“.

6. Click “Remove” to remove the old device.