Emails are held in quarantine for your review for 30 days. After 30 days, emails are purged from the system. We recommend that you review your quarantined emails periodically.
How long are suspect emails held in quarantine?
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Articles Tagged: SPAM
How can I ensure that certain senders are always/never allowed to email me?
You can manage and create your personal Safe Senders and Blocked Senders in the Email Quarantine Web Portal. URL of Email Quarantine Web Portal for Staff: https://umsegm.um.edu.mo/ URL of Email Quarantine Web Portal for UM@Connect Student: https://security.microsoft.com/quarantine
How do I delegate the User Digest?
You can delegate the management of your User Digest or your email group User Digest to another user. For example, a department secretary could manage the User Digest for his / her head or department email group. To do this, you may send an email to ICTO Help Desk (icto.helpdesk@um.edu.mo) with justification. Note: An Email […]
For staff, why can’t I access the links in User Digest via Internet?
For security reasons, the links in User Digest are only accessible when using campus network. If you need to access the links off campus, please connect your computer to the UM campus network by using SSL-VPN client. For details, please visit https://icto.umac.mo/network/ssl-vpn/. Once your computer is connected to UM Network, you can release or manage […]
Why can’t I receive the email after clicking the release link in Staff Secure Email Gateway?
It may due to: The email had been deleted from your quarantine; The email had been released before; You have clicked the release link via off campus network, please refer to the FAQ https://faq.icto.um.edu.mo/why-cant-i-access-the-links-in-user-digest-via-internet/. The email may be moved to the [Junk Email] folder. You may try to find it there, as in some cases, […]
What will happen if I open an email that includes a link to a malicious web site?
The links (URL) in each email will be evaluated using a variety of sophisticated techniques by secure email gateway. If the links cannot be definitively classified as safe, the URL will be rewritten and it will cause the URL Defense to evaluate the linked website a second time when user clicks on the URL. If […]