Introduction Video Procedure of Applying 2FA ➡ Guideline ➡ FAQ 2FA Authentication Methods After login, it will check for a Duo Push. Open Duo Mobile app to “Approve” the authentication. (For device without google service or without Internet access): Go to Duo Mobile app, it will display a 6-digit passcode. During 2FA […]
If you have changed your 2FA phone device, please follow below steps to configure DUO 2FA for your new phone.
If you lost your 2FA phone device, please follow below steps to get 2FA bypass code for temporary login. 1. Go to https://recovery.account.icto.um.edu.mo and click your role. 2. Enter your UMPASS ID, Date of birth, and Last 4 characters of ID/Passport Number. Then click “Verify“. 3. Select “Get 2FA Passcode” and click “Next“. 4. Input […]
We suggest you to register a second device for the backup purpose. (See “2FA Service User Guide” for details). We offered two authentication methods with “Duo Mobile” app. “Duo Push” will require you to have internet access and only use a small amount of internet data traffic. Instead, you can use the “Passcode” (one-time) which […]
You can register as many devices as you need. We recommend you to register at least two devices for backup purpose. You can register another device via your self-service page. For more information to manage your 2FA device, you can refer to “2FA Service User Guide”.
If you cannot download the Duo Mobile from Google Play Store, you can download Duo Mobile APK. For more information, please visit “Does Duo Mobile work in China?”
You should tap “Deny” to reject and protect your account . If necessary, you need to change your account password immediately for security reasons.
Please check the internet access if you cannot receive push notification. As some phones may have difficulty determining whether to use WiFi or cellular data, you can turn off one of the connection to resolve it. You can choose to use “Passcode” if you have any problem in using “Push” notification. Another is about Google […]
You can use your mobile device and tablet that supports iOS or Android by “DUO Mobile” application.
Mobile Requiring a phone number for registration; Suitable for phone device; Can use “push” and “passcode” (One-time) for authentication. Tablet (Recommended by ICTO) Do not require phone number for registration; Suitable for phone device and tablet; Can use “push” and “passcode” (One-time) for authentication. The option “Mobile” requires you to input your phone number […]