How to make IDD Call from your extension?

Dial prefix “6” +”00” + Country Code + Telephone Number +”#” on your IP Phone. System will prompt you for entering the passcode. After entering the passcode, press “#” for the system to verify the passcode.*If you feel the system prompts too quickly for passcode before you finish dialing the telephone number, you may perform […]

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How to reset your voicemail password?

Access to Voicemail Web Portal in your browser; Login with your UMPASS account; Click the “Setting” button in the menu bar; In the Messaging Assistant, from the “Passwords” menu, select “Change PIN“; On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9; Select “Save“.

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Can I set a personal ring tone on the IP Phone?

Each IP Phone provides 29 different ring patterns to choose from. Press [Settings] button > [User Preferences] > [Rings]. Choose a phone line or the default ring setting. Choose a ring tone to play a sample of it. Press [Select] and [Save] softkey button to set the ring tone.

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How can I apply for an IP Phone?

Each full-time staff will be provided with an IP Phone. IP Phone for part time staff will be provided upon request. Upon request, research assistants, graduate assistants and student trainees etc. can be provided an IP Phone for share use. Department should submit the request for IP phone along with the request for computer account […]

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How to activate call forwarding on the IP Phone?

To forward all calls to another number when you are out of office: Press the [CFwdALL] soft-key button. Enter the number you want all calls to be forwarded to. Notes: a. To forward to another extension, you just need to enter the 4-digits extension number. Example: 8888 b. To forward to external number (e.g. mobile […]

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